Practice Information

Practice Information

The Practice comprises the equivalent of 3 full time Doctors. We achieve continuity of care by ensuring that patients are only seen by the Practice they are registered with and by the most appropriate member of our clinical team; this could be a GP or a nurse specialist.

Patients with Particular Needs

We can arrange interpretation and translation services in person or by telephone for patients who do not speak English. Please give us advance notice know if you need this service when booking an appointment.

Patients with mobility problems may gain access to the GP Centre by a gentle slope to the main entrance from the GP Centre car park.

There are two designated car spaces in the rear GP Centre car park which have been allocated for patients holding a blue badge.

There is also a fully accessible toilet in the building for patients with a disability, along with baby changing facilities.

If required we can provide a wheelchair for use in the building or to and from a vehicle. If you need further assistance, please ask one of the receptionists.

There is no lift in the building. If you unable to climb the easy-rise staircase please inform reception.

Patient Confidentiality

We respect your right to privacy and we keep all your health information confidential and secure.

It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care.

This information is only available to those involved in your care and you will never be asked for personal medical information by anyone not involved in your care.

Patient Information & How it is Used.

Information regarding any patient registered at the GP Centre will only be disclosed to the patient concerned unless we have your written consent that it may be disclosed to a third party. 

All information received, shared and communicated is covered by the Data Protection Act (1998). 

We have produced a leaflet entitled “Information & You” which you may find helpful.

You have a right to know what information we hold about you. If you would like to see your records, please obtain the Access to Medical Records leaflet from our Receptionist.

Quality & Standards

In 2008, this Practice received Data Accreditation, and it was one of the first Practices in the area to attain this national standard of excellence.

The accreditation process involved rigorous assessment of the management, controls and processes in place to ensure patient information is used and shared appropriately; the attainment of quality standards of record keeping, accuracy and timeliness; and the work practices developed to safeguard patient data security.

Patients Rights & Responsibilities

You have the right to be offered appropriate medical care, and to be treated with respect and courtesy, and in complete confidence. 

Please observe our processes and procedures for making appointments, ordering repeat prescriptions and disclosing information.

If you make an appointment, please be punctual or cancel in good time if you cannot keep it. 

Do make sure you inform the Practice of changes of address or personal details.

Please be patient when there are delays as this is often unavoidable and last but not least treat our doctors and staff with respect and courtesy. 

The GP Centre adopts a Zero Tolerance policy in terms of verbal and non verbal, threatening, aggressive, offensive, prejudice and violent behaviour towards its doctors, staff or other patients. 

Such behaviour will not be tolerated in any form and offenders may be de-registered from the Practice.

We have produced a Patient Charter that details our obligations to you the patient and our expectations of you.

Complaints

Our Practice aims to give a friendly and professional service to all our patients. If you have any concerns about any aspect of our service, please let us know and we will try to resolve matters for you.

We will always try to address your concerns and any misunderstandings speedily and informally. However, if you wish to make a complaint we have produced a comprehensive guide (available from the reception office) to assist you.

Please be aware we are unable to escalate complaints on your behalf in respect of other NHS departments or personnel employed by NHS bodies outside the Practice.

Guidance & Leaflets

The following leaflets are available to download:

Patient Charter – this leaflet details your rights and responsibilities as a patient.

Information & You – this leaflet provides and overview of how we use patient information and the control measures in place to safeguard your personal data.

How to make a complaint – this leaflet sets out the process and options available to you if you are dissatisfied with our services.

Guide to Access your Medical Record – comprises the application process and tariff should you wish to access your medical record.

Freedom of Information (FoI) Publication Scheme - as we are funded by the NHS there is a requirement under the FoI Act that we publish a synopsis of who we are and what we do.